One hundred percent satisfaction is our goal. If for any reason you have a problem with your product (sizing, color, wasn’t what you thought it would be, etc.) we will happily return or exchange it for you. Please contact us as soon as possible if there is a problem with your order or if products arrived damaged. You can find information on returns and exchanges below, or simply give us a call, or send and email and we’ll help guide you through the process.
Exceptions: Some items are not eligible returns and exchanges under our standard policy. These items include line by the foot, numbered sails, open DVD’s, clearance items and products worn or used on the water.
Returns can be made within 30 days of purchase for full refund. Returns made outside 30 days will be issued store credit. Please include any packaging material along to make processing the return faster. Please allow 7-10 days for return processing.
Product exchanges can also be made within 30 days of purchase. Generally, the second shipment will occur upon receipt of the item to be exchanged. Please let us know if your exchange is time sensitive and we’ll be happy to ship the correct product right away. We understand that every situation is unique and are happy to accommodate your needs.
Shipping of items back to Sailing Store is the responsibility of the customer. You are welcome to use any method including USPS, UPS, or FedEx. USPS First Class works great for small packages and USPS Priority mail flat rate boxes work well for heavy or larger items.
Additional Questions? We can help!
Contact our Customer Support team by phone or text at +2037675829 or by emailing firstname.lastname@example.org